Emergency Contacts
Gas
If you smell gas in your property, please call the National Gas Emergency Service immediately on 0800 111 999.
Birmingham
Kevin Howell, Protective Electrics
Phone:
07894 209462
London
Trades 24/7 Property Maintenance & Facilities Management
Phone:
0330 090 4247
Email: helpdesk@trades247.co.uk
Web: www.trades247.co.uk
Manchester
Trades 24/7 Property Maintenance & Facilities Management
Phone:
0330 090 4247
Email: helpdesk@trades247.co.uk
Web: www.trades247.co.uk
Tenant Guide to Maintenance, Repairs & Emergencies
We're committed to keeping our properties safe, comfortable, and well-maintained. This guide explains how to report maintenance issues and what to expect from our service — helping you enjoy a smooth and stress-free rental experience.
Reporting Maintenance Issues
Please report any issues as soon as they arise. You can do this via our online portal, by phone, or by email. Be sure to include a clear description and the location of the problem.
We categorise maintenance into two types:
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Emergency Issues: These are typically resolved within 24 hours. Examples include major leaks, electrical faults, or heating failures in winter.
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Non-Emergency Issues: Usually resolved within 3–5 business days. These might include minor plumbing issues or cosmetic repairs.
What Are Emergency Repairs?
Emergency repairs involve serious issues that could cause harm or damage if left unresolved. Examples include major water leaks, unsafe electrical faults, or loss of heating during cold weather.
What To Do In An Emergency
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Contact Us Immediately: Use the emergency contact number provided in your tenant welcome pack or listed above. This line is monitored 24/7.
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After-Hours Support: If the emergency happens outside normal hours, you’ll still reach our on-call team using the same contact number.
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Stay Safe: While waiting for help, take steps to stay safe. For example, shut off the water supply in the event of a leak if it’s safe to do so.
Routine Maintenance at Your Property
We regularly carry out maintenance to keep your home in good condition and up to safety standards.
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Scheduled Visits: We'll always give advance notice of any visits.
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Preparation: Please ensure that access points are clear and any personal belongings are moved out of the way if needed.
Tenant Responsibilities
As a tenant, you play an important role in day-to-day upkeep:
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Basic Upkeep: Keep your home clean and tidy, dispose of waste properly, and take care of fixtures and fittings.
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Minor Repairs: Tenants are responsible for small tasks like changing light bulbs or clearing minor blockages.
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Preventative Care: Avoid pouring fats down drains, ventilate rooms to reduce mould, and report issues early.
By staying on top of these responsibilities, you help us maintain a safe and welcoming home.
FAQs
How quickly will a maintenance request be addressed?
Emergency issues are usually resolved within 24 hours. Non-emergency repairs typically take 3–5 business days.
Can I arrange maintenance outside normal working hours?
Emergency repairs can be reported 24/7. Routine maintenance is usually scheduled during standard business hours, but we aim to be flexible when possible.