Frequently Asked Questions

We’ve answered some of the most common questions we receive from tenants, landlords, buyers, and sellers. If you don’t see your question here, feel free to get in touch — we’re always happy to help.

Frequently asked questions

For Tenants For Landlords For Buyers Sellers

How do I report a maintenance issue?

If you're renting a managed property, you can report maintenance issues via our online portal or contact us directly. Please include a clear description of the problem so we can resolve it quickly.

What documents do I need to rent a property?

You'll need to provide photo ID, proof of income or employment, and pass referencing checks. We'll also carry out a Right to Rent check, as required by UK law.

Can I schedule property viewings outside of working hours?

Yes — we offer flexible viewing times, including evenings and weekends, to suit your schedule.

Our Environmental & Social Promise

We believe in being a responsible business. From energy-efficient property options to inclusive community values, we’re committed to practices that respect both people and the planet.

We continue to:

Recommend energy-efficient upgrades for landlords
Support inclusive housing solutions
Work with trusted local contractors to reduce environmental impact
Learn more about our promise

Have questions? Interested in working with us?

Talk to our team today

Still Have Questions?

Our team is here to help with any enquiry — just get in touch and we’ll guide you through whatever you need.

Frequently Asked Questions