Proud Ombudsman Scheme Members
Welcome to Avery Residential (London) Ltd, where your property journey is guided by trust, transparency, and professionalism. We are proud members of The Property Ombudsman (TPO), an independent and impartial organisation dedicated to ensuring fairness in the property sector. This membership is your guarantee that we operate with the highest standards of integrity, whether you are buying, selling, letting, or renting a property with us in London.
Our Property Ombudsman Certification
As accredited members of The Property Ombudsman, we follow a strict Code of Practice that is designed to protect you. This certification is more than just a badge – it’s a commitment to uphold honesty, transparency, and professionalism in every transaction. You can trust that your property dealings with us will be handled with the utmost care, fairness, and respect.
What is The Property Ombudsman?
The Property Ombudsman is an independent body established to provide a free, impartial, and effective dispute resolution service between property professionals and consumers. Whether you’re a buyer, seller, landlord, or tenant, the Property Ombudsman ensures that your rights are protected and that your concerns are handled fairly.
If you ever encounter an issue with a property agent, the Ombudsman will investigate the matter and recommend a solution, ensuring that the agent adheres to their Code of Practice. Membership in this scheme is mandatory for estate agents in the UK, which guarantees that companies like Avery Residential are accountable and follow industry-best standards.
Why is Membership Vital?
Being part of The Property Ombudsman scheme is essential because it provides you, our valued clients, with the confidence and security you need when dealing with property matters. Here’s why this membership is important:
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Accountability: If a dispute arises, the Ombudsman ensures that both parties are treated fairly. If we fall short of the high standards set by the Ombudsman, we are held accountable.
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Trustworthiness: Membership in TPO reinforces that we are a reputable and responsible agent. You can trust us to act in your best interests at all times.
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Fair Resolution: The Property Ombudsman offers a clear process to resolve any issues that may arise, helping you avoid stressful and expensive legal battles.
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Consumer Protection: The Ombudsman ensures that we adhere to best practices, including being transparent in fees, offering accurate property descriptions, and ensuring all dealings are fair and professional.
How This Benefits Buyers, Sellers, and Renters in London
London’s property market can be fast-paced and complex, but with Avery Residential, you have a trusted partner who puts your needs first. Whether you’re looking to buy your dream home, sell your property, or find the perfect rental, our commitment to The Property Ombudsman Code of Practice means you can have peace of mind.
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For Buyers: You can expect clear communication, accurate property information, and a hassle-free process from offer to completion.
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For Sellers: Our transparency in valuation and marketing ensures that your property is showcased to its fullest potential, with no hidden fees or surprises.
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For Renters: We provide honest and straightforward rental agreements, ensuring your rights are respected throughout your tenancy.
Trust Avery Residential (London) Ltd
At Avery Residential, we don’t just meet the industry standards – we strive to exceed them. Our membership in The Property Ombudsman is a symbol of our commitment to doing right by our clients. With us, you are not just another transaction; you are a valued partner in the property journey. Trust us to be your reliable, ethical, and professional estate agents in London.
For any queries or to discuss your property needs, don’t hesitate to contact our team. We look forward to working with you!
Complaints Procedure
While we aim to provide flawless service, we recognise that sometimes issues may arise. As a proud member of The Property Ombudsman, we have a clear and transparent complaints process in place. If you have any concerns, please do not hesitate to get in taouch. We will do our utmost to resolve the matter directly, and should you require additional support, the Property Ombudsman is here to help.